Maryville NURS406 August 2022 Week 4 Quiz Latest

NURS406 LEADERSHIP IN NURSING

Chapter 4 Quiz

Question 1Values conflicts ______.

  are the easiest to address in the workplace

  are difficult to resolve because they relate to who people are

  are difficult to resolve because they relate to what people believe

  B and C are true

 Question 2The sense of lack of justice comes from what is considered ___.

  unfair work conditions

  unfair procedures

  unfair relationships

  all of the above are true

 Question 3All of the following are true except _____.

  Challenges that differences in personalities create need to be addressed.

  Values must have a voice, and that voice must be honored, respected, and included.

  All problems can be solved.

  Challenges that exist in matching demand to available resources need expression if conflict about them is to be allayed.

 Question 4Five personal barriers that have a dramatic impact on the individual leader’s ability to understand, engage, and manage conflict include ____.

  willingness to confront conflict

  uncertainty about the capacity to handle the conflict emotionally and personally

  recognizing that most people’s attitude toward conflict is a negative one

  lack of skill

  lack of exposure and experience

  previous family conflicts experienced

  A, B, C, D, and E are true

  all of the above are true

 Question 5Examples of poor communication in fully sharing personal views, insights, or opinion include all of the following except ___.

  Staff vocalizes affirmatively.

  You see people nodding their heads or sitting in silence in response to a statement or question raised.

  You notice people stop questioning or raising issues because they fear being labeled as not being team players.

 Question 6Creating a context of trust is the essential framework for ____.

  a place where the employee can share with you all of their problems.

  a truly safe place where conflict can be dealt with as easily and effectively as any other function, process, or relationship.

  quicker discovery of mistakes, allowing the proper punishments to be delivered more quickly.

  none of these is true.

 Question 7Steps in handling conflict include ___.

  identifying the problem

  immediately reporting the problem to hospital administration

  making sure issues are expressed

  A and C are true

 Question 8The leader needs to be comfortable with conflict. Factors which are important to this occurring are the following:

  The leader must be comfortable with self-expression of feelings, personal insights, and challenges to prevailing views and circumstances.

  The leader needs an environment that is not constraining or controlling or creates structural barriers that make it difficult to express personal feelings.

  The good leader embraces his or her own feelings regardless of intensity.

  The leader must assess their level of comfort and self-expression in the presence of conflict or conflict situations.

  All of the above are true.

 Question 9The early identification of conflict is important to help prevent escalation. Many stressors are manifested in particular modes of ______.

  communication

  relationships

  interactions

  expression of personal emotions

  all of the above are true

 Question 10Conflict is all of the above except ______.

  normative

  to be avoided at all costs

  a metaphor for difference

  often ideological

  due to intellectual differences

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