Discussion – Why is digitalization important in the delivery
Discussion Post
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- Why is digitalization important in the delivery of public services?
- What challenges did LTA face during the transition of vehicle services from counter to digital? How did the team respond to resistance to change?
- ” Digital transformation is more about people than technology.” In the context of OneMotoring, to what extent do you agree with this statement?
- What are some lessons on change management that can be drawn from LTA’s experience with the digitalization of vehicle services?
- Considering perspectives from both the government and citizens, what factors would define the next generation of vehicle services? What other digital services would be useful to motorists?
Below are a few requirements for the format:
- This should be typed and at least two double-spaced pages, using a font size of 12 points.
- APA format.
- Start by writing down your question number (e.g., Q1); no need to retype each question. Support your arguments with facts from the case or elsewhere. Feel free to use a bullet format wherever appropriate. Please remember that simple reports without innovative solutions, ideas, and suggestions will not get full credit.
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